Frequently asked questions

Yes. Every pass comes from our official partner allocation — the same wristband sold by the festival box office. We never buy or resell tickets from marketplaces or touts.

Partners buy at an agreed partner rate. Most resellers keep that margin; we pass it on, which is why our passes sit below the public price.

General Admission covers all three days and every stage. Fan Pit adds a reserved area right in front of the Main Stage. VIP adds elevated viewing decks, fast-lane entry and premium bars. The Passport Pack is the group option: buy four, unlock the fifth.

Each pass shows its live remaining count on the tickets page. When a tier runs out it closes and the next price band opens — that is how festival pricing works, and it only moves upwards.

Yes. Increase the quantity on any pass, or take the 3-Day Passport Pack: buy four and the fifth is unlocked free. If your group is bigger than ten, write to us first and we will look after it personally.

No surprises. Taxes and any fees are shown before you pay, and there is nothing to pay on arrival at the festival.

Checkout is encrypted end to end with 3D Secure card verification. We never see or store your card details.

If the organiser cancels the event outright, you are covered by the organiser's own refund terms and we handle the process with you. If dates are moved, passes stay valid for the new dates.

Ultra Europe is an 18+ event. Bring valid photo ID — it is checked at the gates, no exceptions.

Yes. Write to us and we will send our Split cheat sheet: the areas worth staying in, how to reach Park Mladeži, and which island trips are worth doing before the festival.